We receive many good and relevant questions from our customers. Therefore, we have answered the most frequently asked questions in advance, so hopefully you will not doubt anything.
Does THE TRAVEL PACKAGES INCLUDING FLIGHT?
No, our basic packages include the hotel, the game ticket and, in some cases, the local transfers. But no flight.
Can entdecke Sport book flights for us?
We deliberately offer our trips without flights. By a clever selection of (cheap) flights you can save a lot of money. At the place we offer for you a free flight consultation. We help - you save money! If you are a larger group we can book a group flight for you.
Can I buy only a game ticket - so package without a hotel etc.?
No, we always sell package deals that consist of at least game tickets and accommodation. So we do not offer "only tickets".
Are the prices per person?
Yes, all prices quoted on the website are per person.
When do I get the information about my booking through website?
Within a maximum of 24 hours you will receive the binding offer with all services, information and daily updated prices by email.
When do we get our game tickets - and will they be sent to us by mail?
It always depends on a particular game or a journey.
For most cases, you will receive the tickets at the hotel reception upon check-in. Ask for the tickets at check-in. It is the proven and safest way to hand over tickets to customers. In some cases, we already have tickets in our office a few days before the match. Unfortunately, it is usually impossible to send tickets to you by mail long in advance, as the clubs often provide them a few days before the match.
Can we be sure that the tickets will be delivered?
YES! Last year we had over 3,000 travelers worldwide - and ALL got their tickets;)
How will we sit at the stadium?
We guarantee that you have at least two people seated next to each other in the stadium, and most of them all together. All tickets refer to the home team. Therefore, they do not have to be dressed in the colors of the away team.
Can we extend our stay?
Yes, the extra nights are available for all our travel packages. Please just indicate this with the booking request.
May we stay 3 people in one room?
Basically yes, but expect two single beds or a double bed + an extra bed ("mobile" extra bed).
CAN WE INQUIRE AN UPGRADE OF THE TICKET AND BOOK it FOR THE GAMES?
Yes, with most of our travel packages it is possible to book the higher category ticket for a surcharge.
Do you offer child discounts?
Basically no. Unfortunately, there are no children's prices for the seats at the stadium, etc.
Do you offer group discounts?
Yes, we gladly offer discounts for groups of 10+ people.
Why can the travel costs on the website sometimes differ from those in my offer?
The travel costs on the website are always set "from". We strive to keep prices unchanged. But there are the number of factors that can change the price of the trip ...
This basically depends on the ticket prices, which can change over an hour or a day. The closer the journey and the game itself are, the faster ticket prices can rise. Therefore, it is advisable to book a trip as soon as possible.
Are the prices in the basic offer final?
Yes, the offer price we sent you by e-mail is the final price and does not include any hidden costs.
Do you offer travel to other games or sports that I can not find on your website?
Yes, sure! A trip to a game or other sporting or cultural event around the world will be prepared exactly to your wish.